SHIPPINGS & RETURNS

Orders are shipped on business days only (Monday-­­Friday) through UPS and USPS. We are not responsible for refunding the cost of shipping due to postal service delays.

 

International shipping is available to certain locations and is limited to standard artwork sizes only. Please make an inquiry to our email below to see if we ship to your location. Shipping and handling times will vary by location. Please allow 10­ to 25 days for your international package to be delivered. International orders may also be subject to additional duties and taxes. Please be aware that these fees are not included in the prices listed on our website, nor are we responsible for covering them.

 

For questions regarding shipping to your location, please contact us at demeartstudio@gmail.com.

 

Address Changes

 

If you provided us with an incorrect or incomplete address upon checkout, please notify us as soon as possible at demeartstudio@gmail.com. This includes out­­-of-date addresses on PayPal accounts. If you fail to notify us of an address change prior to the shipment of your order, you will be responsible for any additional shipping costs. Once the original package is returned to us and the additional shipping costs have been received, we will reship your order.

 

Premium Shipping

 

You will be charged between $5-$30 for shipping upon the purchase of your artwork.  This is a charge to cover materials for shipment, and the rest of the shipping cost is included in the cost of the artwork.  You will not be invoiced for shipping cost after your purchase.  All originals are packed with the upmost care and safety precautions.  Each painting is wrapped in Glassine paper, then wrapped in its entirety with bubble wrap and place it in an art-sized box filled with plenty more bubble wrap to allow no shaking during shipment.​

Please choose your artwork carefully as we do not accept returns. All items are final sale.  We offer a resale service through our website so if you buy from us you can sell through us. Contact us for further details. 

 

If you notice damage upon unpacking your painting from Deme Art Studio, contact us within 48 hours of receiving the artwork with digital images of the damage. If we find that the painting was damaged in transit, we will attempt to replace the painting. If we are unable to replace the painting, we will arrange a refund upon receiving the returned damaged artwork.